For customer service and questions regarding your order please call us
Tel. (904)543-8296 (M-F,
11-6 Eastern Time) or E-mail
us at email@example.com
We accept money orders, Visa, MasterCard, American Express
and Discover. All amounts are in US dollars. We do not
accept personal checks. There
is a 25% restocking fee on refused packages and returned items.
must be authorized by The Ponte Vedra Soap Shoppe before being returned.
Ordering from PVSOAP online is safe and secure. Once you click on
"CHECKOUT," you're on a secure server that uses Secure
Socket Layer (SSL) advanced encryption technology. Your credit card
information is encrypted when it is transmitted to us and is stored in
a secure environment. SSL makes it virtually impossible for
unauthorized parties to read any of the information you send us via
the secure server. Your credit card information is never reused except
to issue refunds or additional charges incurred in shipping, and your credit card is charged only when your order
is processed. For your own safety, please don't ever use email to send
us your credit card information! Use the secure shopping cart instead.
There is no minimum
order. Orders will usually be shipped within 2-3 days
(excluding weekends & holidays). We cannot however,
guarantee a specific delivery day. If you have questions
regarding the timeliness of an order, please email us at
Ordering from PVSOAP is simple and convenient. Take your time
browsing through the site's many offerings.
After selecting your product, click on "ADD TO CART"
to place the product in your Shopping Cart. Repeat this step for all
the products you wish to purchase, and when you're finished, click on
"VIEW CART." At this point, you'll be able to increase or
decrease the quantity of each item selected or remove any unwanted
items. Once everything is correct, click "Proceed to
Checkout," where you will enter your address and credit card
information. Returning customers may enter their email and
password for speedy checkout. New customers may select a
password and the next time they order, their address information will
automatically be filled in for speedy checkout.
ordering by phone or mail simply
use our shopping cart, adding items as if you were buying online.
Proceed through all the steps selecting the Phone/Fax method
and checkout. This will generate an Order with an ID# which we will receive via our server. You may
then phone us your credit card information or mail in your
payment to: The Ponte Vedra Soap Shoppe, 830-13 North A1A, #496,
Ponte Vedra Beach, FL 32082. Phone
(904)543-8296 ~ Fax (904)212-1007. We will confirm
receipt of your information. If you are local and would like to pick
up your order, choose Local Pick Up when checking out. We will
contact you when your order is ready and email you pick up directions.
Or you can just come out to the store/studio.
Please provide the correct billing address for the credit card in use.
If the address
does not match, your credit card company will deny the charge.
Orders over $500
will be subject to additional verification. Please be advised
that we collect IP
addresses for orders placed on our website.
CORRECT ADDRESS INFORMATION
Please provide us with the correct address information being sure to
include any apartment or suite numbers. We also need to know if
your order is going to a residential or commercial address.
Failure to provide us with correct address information may result in
additional or higher shipping fees.
If you have placed an order in error or simply changed your mind about
ordering and would like to cancel your order, please contact us within
2 hours from the time of your order either by phone or email.
Within the continental United States, "Regular" shipping is FedEx Ground, 1-5
(see map). Ground
shipping starts at $12.15. Also available as our "Premium" option,
2nd Day Air, for an
additional $25-35. Our shopping cart calculates based on weight and
distance, however if your package needs additional insurance, or
you live in a rural area, or a signature is required due to its value, we reserve the right to charge
the additional cost to your credit card. There is also a $2 per
order handling charge for each order for boxes and packaging.
USPS Priority Mail is available for P.O Boxes and APO
addresses, Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands
and may/probably will incur higher shipping charges than those quoted
by the shopping cart. We will notify customers via email the
shipping total should the additional cost be over $10 quoted by the
shopping cart only if you let us know in the Special Instructions area
that you want us to hold your order until you know the exact shipping
cost. We try to ship all orders after 48 hours of receipt,
however we cannot guarantee this. If an
order requires a communication or confirmation from a customer, order
processing resumes after the communication was received (whether by
e-mail or phone). Refused or cancelled orders are subject to our 25% restocking fee.
Shipping- Our shopping cart cannot figure the shipping cost to areas
outside the US. International customers can email
us for a shipping quote to their country prior to ordering. If
we receive an international order we will automatically ship the order USPS
Priority Mail International unless notified. We can
also ship USPS
and we accept credit cards only. International customers must also
supply us with the correct billing information and the CCV which appears on the back of their card.
Their will also be a $5 handling charge (up to $15 for more than 5
boxes) added to the invoice.
Refused or cancelled orders are subject to our 25% restocking fee.
All international orders
will ship to their billing address only.
Shipping restrictions on certain
fragrance and essential oils
with flash points
lower than 200°
cannot ship by air (our
"Premium") shipping option. If any of these
oils are chosen, they will ship separately by Ground at an
When you place an order at PVSOAP, you will receive an order
confirmation via email. Be
sure to provide us with a valid email address and a phone number. You will also
receive a ship notification tracking number from FedEx once your order
has been shipped.
Order status can be checked at the link on our
PVSOAP is required by law to collect sales tax on orders shipped to
Customers that provide us with a current year Florida Tax Resale
can enter it into the shopping cart so the tax will not be calculated.
You must then
mail or email us a signed copy of your tax ID certificate.
& OUT OF STOCK
If you order a product that goes out of stock, you will
receive a slip within your package. Backorders are shipped
automatically once the item returns to stock at no additional cost to
you unless the item is already stated as "out of stock". You may email us if you wish to cancel your backorder.
Most backorders are filled within 2 weeks. Backorders are
always shipped via ground method regardless of original shipping
method of the order.
We now have a store/studio. Local customers may order
online using their credit card or may call in their orders for
pick-up or just stop in during our shop hours. When shopping online be sure to choose
Local Pick Up. We accept credit cards, money orders, or cash.
We reserve the
right to refuse service if you order and do not pickup the order.
POLICY & GUARANTEE
All sales are final due to the nature of the products and raw
materials we sell. Natural
products are not guaranteed beyond 15 days of receipt of purchase.
We are also not responsible for the outcome of an individuals recipe
using our raw materials. We
will gladly replace any damaged or defective item immediately or
refund your original purchase price only if the products are
unavailable. We are unable to refund the
PVSOAP.COM is extremely serious about protecting your privacy. We will
never sell, loan, rent, trade or give away your name, email or address
to anyone. Any information we collect is solely for the purpose of
enhancing your shopping experience. We use email to communicate with
you about your orders and to let you know about special product
introductions and other PVSOAP news.
ON THE INTERNET
PVSOAP wants you to enjoy the products you buy from us. Please keep in
mind that color monitors display colors differently, so if you have
concerns please email us. We'll get back to you right away with
information to help you.
If you wish to
samples, we will be glad
to quote you a price on those items which interest you. We do not
offer free samples. We cannot offer samples during the peak
holiday season. You may request up to 3 fragrance oil samples
with each order.
Prices subject to
change without notice.