CUSTOMER SERVICE
For customer service and questions regarding your order please call us at
Tel. (904)543-8296 (M-F, 9-5  Eastern Time) or E-mail us at [email protected] .

TERMS
We accept money orders, Visa, MasterCard, American Express and Discover.  All amounts are in US dollars.  We do not accept personal checks.  There
is a 25% restocking fee on refused packages and returned items.  Returned items
must be authorized by The Ponte Vedra Soap Shoppe before being returned.

                               

CREDIT CARD SECURITY
Ordering from PVSOAP online is safe and secure. Once you click on "CHECKOUT," you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server. Your credit card information is never reused except to issue refunds, and your credit card is charged only when your order is processed. For your own safety, please don't ever use email to send us your credit card information! Use the secure shopping cart instead.

ORDERING
There is no minimum order. Orders will usually be shipped within 2-3 days (excluding weekends & holidays).  We cannot however, guarantee a specific delivery day.  If you have questions regarding the timeliness of an order, please email us at [email protected].  Ordering from PVSOAP is simple and convenient. Take your time browsing through the site's many offerings.   After selecting your product, click on "ADD TO CART" to place the product in your Shopping Cart. Repeat this step for all the products you wish to purchase, and when you're finished, click on "VIEW CART." At this point, you'll be able to increase or decrease the quantity of each item selected or remove any unwanted items. Once everything is correct, click "Proceed to Checkout," where you will enter your address and credit card information.   Returning customers may enter their email and password for speedy checkout.  New customers may select a password and the next time they order, their address information will automatically be filled in for speedy checkout.  If ordering by fax or mail simply use our shopping cart, adding items as if you were buying online.  Proceed through all the steps selecting the Phone/Fax method and checkout.  This will generate an Order with an ID# which we will receive via our server.  You may then fax or phone us your credit card information or mail in your payment to: The Ponte Vedra Soap Shoppe, 830-13 North A1A, #496, Ponte Vedra Beach, FL  32082.  Phone (904)543-8296  ~  Fax (904)212-1007.  We will confirm receipt of your information.

FRAUDULENT ORDERS
Please provide the correct billing address for the credit card in use.  If the address
does not match, your credit card company will deny the charge.  Orders over $500
will be subject to additional verification.  Please be advised that we collect IP
addresses for orders placed on our website.

PROVIDING CORRECT ADDRESS INFORMATION
Please provide us with the correct address information being sure to include any apartment or suite numbers.  We also need to know if your order is going to a residential or commercial address.  Failure to provide us with correct address information may result in additional or higher shipping fees. 

ORDER CANCELLATION
If you have placed an order in error or simply changed your mind about ordering and would like to cancel your order, please contact us within 2 hours from the time of your order either by phone or email.

SHIPPING & HANDLING
Within the continental United States, "Regular" shipping is FedEx Ground, 1-5 business days (see map).  Ground shipping starts at $11.95.  Also available as our "Premium" option, 2nd Day Air, for an additional $25. Our shopping cart calculates based on weight and distance, however if your package needs additional insurance, or you live in a rural area, or a signature is required due to its value, we reserve the right to charge the additional cost to your credit card.  There is also a $2 per order handling charge for each order.
USPS Priority Mail is available for P.O Boxes and APO addresses, Alaska, Hawaii, Puerto Rico, Guam and the Virgin Islands only and may/probably will incur higher shipping charges than those quoted by the shopping cart.   We will notify customers via email the shipping total should the additional cost be over $10 quoted by the shopping cart. We try to ship all orders after 48 hours of receipt, however we cannot guarantee this.   If an order requires a communication or confirmation from a customer, order processing resumes after the communication was received (whether by e-mail or phone).   Refused or cancelled orders are subject to our 25% restocking fee.
International Shipping-  Our shopping cart cannot figure the shipping cost to areas outside the US.  International customers can email us for a shipping quote to their country prior to ordering.  If we receive an international order we will automatically ship the order USPS Priority Mail International  unless notified.  We can also ship USPS Express and we accept credit cards only.  International customers must also supply us with the correct billing information and the CCV which appears on the back of their card.  Their will also be a $5 handling charge (up to $15 for more than 5 boxes) added to the invoice.  Refused or cancelled orders are subject to our 25% restocking fee.
Shipping restrictions on certain fragrance and essential oils with flash points
lower than 200° cannot ship by air (our "Premium") shipping option.  If any of these
oils are chosen, they will ship separately by Ground at an additional charge.

ORDER TRACKING
When you place an order at PVSOAP, you will receive an order confirmation via email.  Be sure to provide us with a valid email address and a phone number.  You will also receive a ship notification tracking number from FedEx once your order has been shipped. Order status can be checked at the link on our site.

SALES TAX
PVSOAP is required by law to collect sales tax on orders shipped to Florida, 6%.

TAX EXEMPT
Customers that provide us with a current year Florida Tax Resale Certificate number
can enter it into the shopping cart so the tax will not be calculated.  You must then
fax of email us a copy of your tax ID certificate.

BACKORDERS & OUT OF STOCK
If you order a product that goes out of stock, you will receive a slip within your package.  Backorders are shipped automatically once the item returns to stock at no additional cost to you.  You may email us if you wish to cancel your backorder.  Most backorders are filled within 2 weeks.   Backorders are always shipped via ground method regardless of original shipping method of the order.

LOCAL CUSTOMERS  
We are an exclusively online shop.  Local customers may order online using their credit card or may call in their orders for pick-up.  When shopping online be sure to indicate that you will be picking up your order.   We will call you back to arrange a time for pick-up.  We accept credit cards, money orders, or cash.  We reserve the right to refuse service if you order and do not pickup the order.

RETURN POLICY & GUARANTEE
All sales are final due to the nature of the products and raw materials we sell.   Natural products are not guaranteed beyond 15 days of receipt of purchase.  We will gladly replace any damaged or defective item immediately or refund your original purchase price only if the products are unavailable. We are unable to refund the freight charges. 

PRIVACY
PVSOAP.COM is extremely serious about protecting your privacy. We will never sell, loan, rent, trade or give away your name, email or address to anyone. Any information we collect is solely for the purpose of enhancing your shopping experience. We use email to communicate with you about your orders and to let you know about special product introductions and other PVSOAP news.

COLOR ON THE INTERNET
PVSOAP wants you to enjoy the products you buy from us. Please keep in mind that color monitors display colors differently, so if you have concerns please email us. We'll get back to you right away with information to help you.

PRODUCT SAMPLES
If you wish to order samples, we will be glad to quote you a price on those items which interest you. We do not offer free samples.  We cannot offer samples during the peak holiday season.  You may request up to 3 fragrance oil samples with each order.
        
Prices subject to change without notice.                            

THANK YOU!